State Farm® Insurance Agent Ben Nauman

"Quite possibly the worst customer service experience I've had in my life, and I'm not someone who complains about much. State Farm is fine enough if nothing ever happens to you. When it does, the true colors of their brand and priorities are shown. I totaled my car in June 2025 and was given wildly inconsistent information on what my options were regarding a salvage title. The claims representative assigned to my case was rude, pushy, unprofessional, and was unaware of MN state laws regarding salvage vehicles. They wasted my valuable time and pressured me into totaling the vehicle as soon as possible without giving me proper time to assess my options. When I politely explained my frustration with the inconsistencies, I was met with aggressiveness from the claims representative – enough where I (as the customer) had to deescalate the situation. Ben Naumann never once reached out personally during this experience (even though he's listed as my agent), and I only spoke to other individuals in his office while I was desperately trying to get an accurate and factual understanding of what my options were. I actually can’t remember a time I spoke to Ben directly besides my initial inquiry with getting coverage from State Farm three years ago. The whole experience was more stressful than the accident itself, which speaks volumes. If you’re just sending them a check every month, they’re fine – but the moment you need them, they’re not in your corner."

"Working with Mr. Nauman and his team to review insurance policy options and determine the right coverages for my family was a thoughtful and efficient process. Having a person to call rather than a phone chatbot when questions have arisen after moving my business to State Farm has been priceless. I can't speak highly enough about this team and the service they provide."

"Ben is a great communicator and extremely knowledgable. I have had a great experience working with Ben."

"Ben and his Team are quick to answer questions and assist when you need something taken care of - Appreciate That"

"I recently switched my insurance over to Ben Nauman with State Farm and have had an excellent experience! I feel like he has educated me very well on what kind of insurance packages I need and why. It has been a very personalized approach. I have my car, life and homeowners insurance all with Ben. I would 11/10 recommend working with Ben!"

"Hands down... THE WORST experience I have had with insurance. Follow through by this agency was inconsistent at best. None of the information I received via phone conversations was reflected on the statements, I received. I made several changes over the course of my enrollment. Each change brought more problems that they were not capable of dealing with. Just be upfront, please. Failed me at every turn. Extremely Disappointed"

"Since USAA got a new CEO and tripled their prices I decided that being loyal wasn’t in my best interest. Oops, I just threw USAA under the bus. So I went with the red shirt and khaki pants people and it was a smooth transition. In my case with two vehicles I pay $282 less per six months and I will put that extra money towards some pasture raised eggs."

"Incredibly helpful and efficient with claims processing. Highly recommend Ben and his team."

"Ben and his office are remarkable. They have been prompt, knowledgable and trustworthy!"

"Very helpful, great communication!"

"Ben Nauman and Britt at State Farm exceeded our expectations on helping us to add our daughter to our insurance plan. They were quick to respond to questions and were great at helping us choose the best coverage for our needs!"

"Have had great communication and help to resolve any issues I have had."

"The staff at Ben Nauman's office is very helpful. They explain insurance policies in an easy to understand manner. They review your policies holistically and ensure you are getting the best value for your money."

"Matthew was a huge help getting all my documents switched and updated. He was easy to get ahold of and made the whole process quick and easy and kept me updated along the way. Would highly recommend this office to anyone!"

"Attentive, knowledgeable, and not at all pushy."

"We completed our annual review with Ben in June. We have been with State Farm for almost 50 years and our service with Ben & his team has been excellent. When calling with questions or changes on our policies, they are always immediately responsive."

"Great response when contacted. Easy to work with."

"I needed car insurance quickly. Derek was really nice and helped through the whole process while respected my needs. In the day I was insured for a very fair price. I really recommend dealing with this agent."

"Matthew has been such a pleasure to work with. He’ll answer my calls day or night. He sure does a great job. State Farm in Plainview is the best!"

"Outstanding service. I recommend Matthew to all."

"Got a good rate , a few discounts and so far so good"

"I have been with the Plainview, MN State Farm office since 1992. The customer service has always been top notch! The agent that I work with today is Ben Nauman. Both Ben and his staff are responsive and professional regarding everything they do. It is really nice to not have to worry about your policies and coverage. The team there has got your back! I strongly encourage potential clients to reach out to this great group of individuals. Sincerely, Michael"

"I have worked with many agencies in my 35 years in the glass industry, they are by far the most user friendly in handling claims, the staff is polite and efficient , great job."

"Worked with Ben Edelbach on our family’s insurance requirements. Ben was very knowledgeable, asked additional questions to ensure our needs were being met & the follow through was exceptional! If your looking for new or to switch insurance companies, make sure to talk w/Ben Edelbach"

"I needed insurance for a new vehicle in a rush due to family emergency in MN. Scott worked up just what I asked for and found ways to save me money just totally crushing every other company quote in coverage and price. 10/10"