
State Farm® Insurance Agent Ben Nauman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shannah Sexton
June 27, 2025
"Quite possibly the worst customer service experience I've had in my life, and I'm not someone who complains about much. State Farm is fine enough if nothing ever happens to you. When it does, the true colors of their brand and priorities are shown. I totaled my car in June 2025 and was given wildly inconsistent information on what my options were regarding a salvage title. The claims representative assigned to my case was rude, pushy, unprofessional, and was unaware of MN state laws regarding salvage vehicles. They wasted my valuable time and pressured me into totaling the vehicle as soon as possible without giving me proper time to assess my options. When I politely explained my frustration with the inconsistencies, I was met with aggressiveness from the claims representative – enough where I (as the customer) had to deescalate the situation. Ben Naumann never once reached out personally during this experience (even though he's listed as my agent), and I only spoke to other individuals in his office while I was desperately trying to get an accurate and factual understanding of what my options were. I actually can’t remember a time I spoke to Ben directly besides my initial inquiry with getting coverage from State Farm three years ago. The whole experience was more stressful than the accident itself, which speaks volumes. If you’re just sending them a check every month, they’re fine – but the moment you need them, they’re not in your corner."
"Hi Shannah, I'm truly sorry to hear that your claims experience left you feeling frustrated and unsupported--that's never the experience we want any of our customers to have. I understand that dealing with a total loss is already stressful, and it's especially disheartening to hear that communication from the claims side added to that burden. While the claims process is handled directly through State Farm's corporate claims department--and often times outside our office's direct control--my team and I always aim to support our customers however we can during those situations. I've checked with my team, and they did make multiple efforts to reach out and assist you throughout the process. I'm genuinely sorry that didn't come across as clearly as we intended. I also regret that I wasn't personally in contact during this situation. I try to be as accessible as possible, but clearly there was a missed opportunity here for a more direct connection--and I take that seriously. If you're open to it, I'd appreciate the opportunity to speak with you directly to hear more about your experience and see how we can make things right moving forward. You're always welcome to reach out to me personally at the office. Thank you for your honest feedback--it helps us grow and improve. "
James Narr
June 18, 2025
"Working with Mr. Nauman and his team to review insurance policy options and determine the right coverages for my family was a thoughtful and efficient process. Having a person to call rather than a phone chatbot when questions have arisen after moving my business to State Farm has been priceless. I can't speak highly enough about this team and the service they provide."
"Thank you for your kind review, James. It was a pleasure working with you and your family to review your insurance options and tailor coverage to your needs. I'm glad to hear that having a dedicated team to speak with has made a difference for you. We truly appreciate your feedback-it helps us continue to improve and provide the highest level of service to our clients. Thank you again for taking the time to share your experience. "
James Berg
June 14, 2025
"Ben is a great communicator and extremely knowledgable. I have had a great experience working with Ben."
"thank you for your thoughtful review, James! It's been great working with you and we're happy to hear your experience has been a good one. We strive as a team to provide clear communication and knowledgeable guidance, so your feedback means a great deal. Thank you again for your trust and support!"
Sue Lange
May 30, 2025
"Ben and his Team are quick to answer questions and assist when you need something taken care of - Appreciate That"
"Thank you for your feedback, Sue! It’s a pleasure working with you and we appreciate your loyalty! "
Brooke Galbreath
May 15, 2025
"I recently switched my insurance over to Ben Nauman with State Farm and have had an excellent experience! I feel like he has educated me very well on what kind of insurance packages I need and why. It has been a very personalized approach. I have my car, life and homeowners insurance all with Ben. I would 11/10 recommend working with Ben!"
"Thank you for your words and for your review, Brooke! We work hard to find the perfect plan to cover your insurance and budget needs...and also understand that plan looks different for everyone. Thank you for the opportunity to help with your insurance! "
Jessica Lemickson
March 16, 2025
"Hands down... THE WORST experience I have had with insurance. Follow through by this agency was inconsistent at best. None of the information I received via phone conversations was reflected on the statements, I received. I made several changes over the course of my enrollment. Each change brought more problems that they were not capable of dealing with. Just be upfront, please. Failed me at every turn. Extremely Disappointed"
"We sincerely apologize for the inconsistencies and communication issues you experienced with our agency...especially disappointed as we pride ourselves in transparency and expectation management as this is something we can control. Your feedback is important to us, and we are committed to addressing these concerns in order to learn and grow as a team. Please contact me directly at 507.534.3834 so we can run through the specifics of where we missed the mark. Sincerely, Ben Nauman Ben Nauman State Farm"
Dennis Durst
February 13, 2025
"Since USAA got a new CEO and tripled their prices I decided that being loyal wasn’t in my best interest. Oops, I just threw USAA under the bus. So I went with the red shirt and khaki pants people and it was a smooth transition. In my case with two vehicles I pay $282 less per six months and I will put that extra money towards some pasture raised eggs."
Drew Berger
December 10, 2024
"Incredibly helpful and efficient with claims processing. Highly recommend Ben and his team."
jennifer powers
November 20, 2024
"Ben and his office are remarkable. They have been prompt, knowledgable and trustworthy!"
J. Jurg.
November 14, 2024
"Very helpful, great communication!"
John and Amy Hauser
October 23, 2024
"Ben Nauman and Britt at State Farm exceeded our expectations on helping us to add our daughter to our insurance plan. They were quick to respond to questions and were great at helping us choose the best coverage for our needs!"
"Thank you for the review John and Amy! Thank you for choosing our office to help navigate your insurance as different life events come up —we love working with you guys! "
Dale Kujath
September 19, 2024
"Have had great communication and help to resolve any issues I have had."
"Thank you for the review, Dale! We appreciate your communication and for continuing to choose our office to help with your insurance. "
Brooks Graner
August 28, 2024
"The staff at Ben Nauman's office is very helpful. They explain insurance policies in an easy to understand manner. They review your policies holistically and ensure you are getting the best value for your money."
"Thank you for the positive feedback, Brooks. We take pride in educating customers on both how you are covered..and also how you are not covered. With insurance, it’s best to know these details prior to an unforeseen event that involves a claim. a conversation on the front end gives us the opportunity to have policies set up exactly how you want/need them to be. Thank you for choosing us to help with your insurance. "
Katelynd Adams
August 20, 2024
"Matthew was a huge help getting all my documents switched and updated. He was easy to get ahold of and made the whole process quick and easy and kept me updated along the way. Would highly recommend this office to anyone!"
Candy Wait
August 19, 2024
"Attentive, knowledgeable, and not at all pushy."
Patricia Markus
August 16, 2024
"We completed our annual review with Ben in June. We have been with State Farm for almost 50 years and our service with Ben & his team has been excellent. When calling with questions or changes on our policies, they are always immediately responsive."
Margaret Senn
August 14, 2024
"Great response when contacted. Easy to work with."
Marine Trétout
August 14, 2024
"I needed car insurance quickly. Derek was really nice and helped through the whole process while respected my needs. In the day I was insured for a very fair price. I really recommend dealing with this agent."
Mike Becklund
July 12, 2024
"Matthew has been such a pleasure to work with. He’ll answer my calls day or night. He sure does a great job. State Farm in Plainview is the best!"
Nathan Henke
July 10, 2024
"Outstanding service. I recommend Matthew to all."
william miller
May 31, 2024
"Got a good rate , a few discounts and so far so good"
Michael Smith
April 3, 2024
"I have been with the Plainview, MN State Farm office since 1992. The customer service has always been top notch! The agent that I work with today is Ben Nauman. Both Ben and his staff are responsive and professional regarding everything they do. It is really nice to not have to worry about your policies and coverage. The team there has got your back! I strongly encourage potential clients to reach out to this great group of individuals. Sincerely, Michael"
mark petit
March 14, 2024
"I have worked with many agencies in my 35 years in the glass industry, they are by far the most user friendly in handling claims, the staff is polite and efficient , great job."
Lance Hagert
February 3, 2024
"Worked with Ben Edelbach on our family’s insurance requirements. Ben was very knowledgeable, asked additional questions to ensure our needs were being met & the follow through was exceptional! If your looking for new or to switch insurance companies, make sure to talk w/Ben Edelbach"
Courtney schock
February 1, 2024
"I needed insurance for a new vehicle in a rush due to family emergency in MN. Scott worked up just what I asked for and found ways to save me money just totally crushing every other company quote in coverage and price. 10/10"
"Thank you for the review, Courtney! I'm glad to hear about your positive experience and that you were able to get options for exactly what you needed as far as coverages. Thank you for the opportunity to help with your insurance!"